A Promise With Numbers
We write our quality commitment in percentages. If we fall short of the standard, we pay the cost. This policy is stated upfront, before you place a single order.
THE CORE PROMISE
Under 3% Defect Rate.
We believe quality metrics should be transparent. Here is our exact defect policy.
A defect rate under 3% is our normal operating standard. This is not a target we aim for. It is the level we operate at every day, across every order, on every production line.
If your shipment exceeds 3%, we replace the excess pieces at our cost. Free replacement garments. Free shipping for factory-responsible defects. You pay zero for our quality gap.
We state this policy upfront because it forces accountability. When a factory publishes its defect standard, every order becomes a test of that promise. We have passed that test for 21 years.
SCOPE
Factory-Responsible Defects. Clearly Defined.
A fair guarantee draws clear lines. Here is what falls on our side.
Color Deviation
Fabric color that falls outside the agreed tolerance range versus the approved sample. Measured by spectrophotometer, not by eye.
Size Deviation
Garment measurements that exceed the tolerance specified in the tech pack. Checked against the graded size chart you approved before production.
Print Failure
Sublimation that peels, fades, or cracks after standard washing. Adhesion tested on every batch. Inktec ink formulation minimizes this risk at the source.
Seam Failure
Stitching that opens under normal wear conditions. High-strength polyester thread and reinforced seam construction keep this rate extremely low.
Specification Error
Wrong quantity, wrong size mix, wrong design version. Factory-side errors in order execution. Verified against your signed confirmation document.
Packaging Damage
Garments that arrive with transit damage traced to inadequate packaging. Our UV-protective inner wrap and reinforced outer cartons are the first line of prevention.
RESOLUTION
Issue Reported. Issue Resolved.
A clear process with defined timelines. Quality issues get attention fast because every hour of delay is an hour you spend managing a problem that is ours to fix.
Report the Issue
Send photos and a description of the defect. Include the batch reference from your order documentation. Our quality team opens a case within 12 hours of your message. Always.
Investigation
We trace the defect back through our QC records. RFID data pinpoints the production batch, date, workshop, and inspector. Root cause identified within 48 hours.
Resolution
For factory-responsible defects exceeding 3%: free replacement pieces produced and shipped at our cost. For defects under 3%: handled case by case with the same urgency. Resolution confirmed in writing.
Common issues that are typically resolved same-day:
Size mix errors in packing. Missing player name or number prints. Wrong hang tag or inner label. We ship corrections immediately.
PREVENTION FIRST
The Best Guarantee Is the One You Never Use
Every piece of our quality system exists to keep your defect rate at zero. The guarantee is your safety net, not our primary quality strategy.